Terms of Service

Welcome to Sanura!
These Terms of Service outline the rules and conditions for using our website and purchasing products from us. By accessing or shopping on our website, you agree to follow these terms. Please read them carefully before making any purchase.

1. General Terms

By using Sanura’s website, you agree that:

  • You are at least 18 years old or have permission from a parent/guardian.

  • You will not use our website for any unlawful or unauthorized purpose.

  • You agree to provide accurate, current, and complete information during checkout.

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Descriptions

We make every effort to display product details — including images, colors, and descriptions — as accurately as possible.
However, due to variations in screens or materials, slight differences may occur.
All products are subject to availability, and we reserve the right to discontinue or modify items without prior notice.

3. Pricing & Payment

  • All prices are listed in UK Pound (GBP) and include applicable taxes unless stated otherwise.

  • We reserve the right to change prices at any time without notice.

  • Payments must be made using secure and approved payment methods displayed at checkout.

  • Orders will only be processed once full payment has been received or confirmed.

4. Order Confirmation

After placing an order, you will receive an order confirmation email.
This does not guarantee acceptance of your order — we may cancel or refuse an order due to:

  • Product unavailability

  • Payment issues

  • Incorrect pricing or listing errors

In such cases, you’ll be notified, and any payment will be refunded.

5. Shipping & Delivery

Delivery times and shipping details are provided in our Shipping Policy.
While we aim to deliver on time, unexpected delays (due to logistics or weather) may occur and are beyond our control.
We are not liable for delays once an order has been handed over to the courier or delivery partner.

6. Returns & Refunds

Please review our Return & Refund Policy for detailed information on product returns, exchanges, and cancellations.

7. Intellectual Property

All content on the Sanura website — including images, logos, designs, text, and graphics — is the property of Sanura and protected by copyright laws.
You may not copy, reproduce, or distribute any material without written permission from us.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and all activities under your account.
We are not responsible for any unauthorized use of your account.

9. Limitation of Liability

Sanura is not liable for any direct, indirect, or incidental damages arising from the use of our website or products.
Our total liability, if any, shall not exceed the amount you paid for the product purchased.

10. Changes to Terms

We may update or modify these Terms of Service from time to time.
Any changes will be posted on this page, and the revised date will be updated accordingly.
Continued use of our website means you accept the updated terms.