Shipping Policy

Welcome to Sanura!
We’re dedicated to delivering your furniture safely and on time so you can enjoy comfort without any hassle. This Shipping Policy explains how we handle orders, delivery times, and related details.

1. Order Processing

  • All orders are processed within 2–3 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an order confirmation email followed by a shipping notification once your order has been dispatched.

2. Delivery Time

  • Major Cities: 5–7 business days

  • Other Areas: 7–10 business days (depending on location)

  • Custom or made-to-order sofas may take longer — we’ll notify you of the estimated delivery date during checkout or via email.

Please note that unexpected delays due to weather, logistics, or public holidays are beyond our control, but we’ll always keep you informed.

3. Shipping Charges

  • Free shipping is available on select orders and locations (as mentioned during checkout).

  • For other orders, a standard delivery fee may apply based on size, weight, and destination.

  • All charges will be clearly mentioned before you confirm your purchase — no hidden costs.

4. Order Tracking

Once your order is dispatched, you’ll receive a tracking link via email or SMS.
You can use this link to track your shipment’s status and estimated delivery time.

5. Delivery Process

  • Our team or trusted delivery partners will contact you before delivery to confirm the time and address.

  • Please ensure someone is available to receive the order at the delivery address.

  • For larger items like sofas, ensure doorways and stairways are clear for safe delivery.

6. Damaged or Missing Items

We take great care in packaging and shipping your order.
However, if you receive a damaged or incomplete order, please contact us within 48 hours of delivery with photos or details at Info@sanurahomes.co.uk — we’ll resolve it promptly.

7. Shipping Locations

We currently deliver across UK.
For remote or restricted areas, delivery times may vary. We’ll inform you if your location requires special handling.